Chat Finished

wbhk

chat_finished

This webhook is triggered when a conversation with the user is completed, either when the user finishes all steps or when the conversation expires.
The expected response is HTTP 200, and the response content is ignored.

Payload

event

const

enum

Defaults to chat_finished

Allowed:

case_id

string

required

ID of the case

conversation_id

string

required

ID of the finished conversation (dialog session with the user)

communication_id

ID which identifies this case in your system (if set when creating the case)

pdf_report_link

string

required

Link to the downloadable PDF report (protected by your service credentials)

web_report_link

string

required

Link to the web version of the report (protected by your user credentials)

client_file_links

array | null

deprecated

Deprecated, use client_documents

client_documents

array of objects

required

List of client documents

Client Documents*

conversation_log

array of objects

required

Conversation Log*

main_entity_id

required

ID of the main company within the case. This is the entity that was used to create the case

legal_entities

array of objects

required

Legal Entities*

Response

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200Success