Follow-Up Requests in Periodic Review

Receive New Follow Up Notification

When the new follow-up (information request) is created, a webhook call (HTTP POST with Basic Authentication) will be made to your specified endpoint with the following payload:

{
  "event": "follow_up_created",
  "link": "...",
  "case_id": "...",
  "conversation_id": "...",
  "communication_id": "..."
}

Payload Parameters:

Parameter	Value Format	Description
event	String	Always "follow_up_created"
link	URL of the	Link to newly created follow-up conversation (should be sent to user) or used in the iframe
case_id	UUID string	ID of the case
conversation_id	UUID string	ID of the newly created conversation (dialog session with the user)
communication_id	String (optional)	Original reference ID you provided

This webhook allows your backend to react on the newly created follow-up conversation (for example, to send e-mail to your client). The format of the link is the same as described in https://docs.intrepidfox.tech/docs/getting-started